{"id":10701,"date":"2018-07-23T16:59:47","date_gmt":"2018-07-23T22:59:47","guid":{"rendered":"https:\/\/www.virtuance.com\/?p=10701"},"modified":"2018-07-23T17:01:18","modified_gmt":"2018-07-23T23:01:18","slug":"7-awful-first-sentences-killing-outreach-emails","status":"publish","type":"post","link":"https:\/\/staging.virtuance.com\/member\/blog\/7-awful-first-sentences-killing-outreach-emails\/","title":{"rendered":"7 Awful first sentences that are killing your outreach emails"},"content":{"rendered":"<p>By Aja Frost | Source <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/blog.hubspot.com\/sales\/awful-first-sentences-that-are-killing-your-outreach-emails\">HubSpot<\/a><\/span><\/p>\n<h2>Whether you\u2019re at a networking event, a party, a conference, or an office function, walking up to a stranger and introducing yourself can be terrifying.<\/h2>\n<p><a href=\"https:\/\/www.virtuance.com\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920.jpg\"><img loading=\"lazy\" class=\"alignnone wp-image-10703 size-large\" title=\"outreach_email_virtuance\" src=\"https:\/\/www.virtuance.com\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-1024x683.jpg\" alt=\"outreach_email_virtuance\" width=\"1024\" height=\"683\" srcset=\"https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-1024x683.jpg 1024w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-300x200.jpg 300w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-768x512.jpg 768w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-606x404.jpg 606w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-360x240.jpg 360w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-110x73.jpg 110w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-938x625.jpg 938w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-150x100.jpg 150w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-240x160.jpg 240w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920-810x540.jpg 810w, https:\/\/staging.virtuance.com\/member\/wp-content\/uploads\/2018\/07\/mailboxes-1838667_1920.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>I don\u2019t know about you, but I never stroll over without a detailed plan of what I\u2019ll say and how I\u2019ll say it.\u00a0After all, people form a first impression of you in a tenth of second &#8212; so as crazy as it sounds, a lame opening line could sabotage the entire relationship.<\/p>\n<p>But even though I\u2019ve always been strategic about my in-person opening lines, I only recently began applying the same level of thought to my online messages &#8212; a common\u00a0<a rel=\"noopener\" href=\"https:\/\/blog.hubspot.com\/sales\/worst-sales-email-writing-mistakes\" target=\"_blank\">sales email mistake<\/a>. After taking a cold, hard look at the first lines I was using, I identified a few that were totally flopping. I tossed them from my repertoire \u2026 and\u00a0<strong>my response rate more than doubled<\/strong>.<\/p>\n<p>Want similar results with your prospects? Check out the first sentences you should never use\u00a0unless you want\u00a0<a rel=\"noopener\" href=\"https:\/\/blog.hubspot.com\/sales\/reasons-your-sales-email-just-got-deleted\" target=\"_blank\">buyers to delete your emails<\/a>.<\/p>\n<h3>1. \u201cMy name is \u2026 \u201d<\/h3>\n<p>Names are one of the hardest things to remember &#8212; because, let\u2019s be honest, people aren\u2019t that interested in them. That means starting emails with,\u00a0<em>\u201cMy name is Aja Frost, and I\u2019m an account executive for Zone,\u201d<\/em>\u00a0will send my recipients straight to snoozeville.<\/p>\n<p>Plus, it\u2019s easy for prospects to figure out your name if they want to. All they have to do is look at the &#8220;From&#8221; field\u00a0or\u00a0<a rel=\"noopener\" href=\"https:\/\/www.hubspot.com\/email-signature-generator\" target=\"_blank\">email signature<\/a>.<\/p>\n<p>Luckily, fixing this mistake is easy: Just cut this sentence from your message so it now begins with the second sentence. Your recipient will appreciate how quickly you get to the point.<\/p>\n<h3>2. \u201cI work for \u2026 \u201d<\/h3>\n<p>Launching into your message with\u00a0<em>\u201cI work for so-and-so\u201d<\/em>\u00a0is even worse than starting with your name. Not only is it boring and unoriginal, but it\u2019s like planting a huge sign in the prospect\u2019s brain that says, \u201c<i>I\u2019m trying to sell you something!!!\u201d<\/i><\/p>\n<p>Telling the prospect which organization you represent can be useful; for instance, if the company is well-known, or if you\u2019ve met the buyer before and this detail will help jog their memory. However, you\u2019ll want to weave your company\u2019s name in naturally.<\/p>\n<p>To give you an idea of what \u201cnaturally\u201d looks like, you might write:<\/p>\n<div><span style=\"color: #ff9900;\"><strong>&#8220;Hi\u00a0R<\/strong><\/span><span style=\"color: #ff9900;\"><strong>andle,<\/strong><\/span><\/div>\n<div>\n<p><span style=\"color: #ff9900;\"><strong>Dale Harding recommended we get in touch. I work with Dale on HubSpot\u2019s sales\u00a0<span class=\"content-post__body\">products<\/span>\u00a0team.<\/strong><\/span><\/p>\n<p><span style=\"color: #ff9900;\"><strong>That\u2019s actually why I wanted to reach out &#8212; he mentioned you were adding some reps to your team, and I thought our CRM might be a great fit for you. It\u2019s 100% free and really easy to use.<\/strong><\/span><\/p>\n<p><span style=\"color: #ff9900;\"><strong>How do you normally handle onboarding a large group of reps at one time? I might be able to share some pointers.<\/strong><\/span><\/p>\n<p><span style=\"color: #ff9900;\"><strong>Best,<\/strong><\/span><\/p>\n<p><span style=\"color: #ff9900;\"><strong>Billy&#8221;<\/strong><\/span><\/p>\n<p>This HubSpot mention feels natural because the recipient knows an employee who works there &#8212; so if your prospect has a connection to a coworker, feel free to drop your company\u2019s name.<\/p>\n<p>You can also swap out \u201cwe\u201d for \u201cthe [company] team;<span class=\"content-post__body\">&#8221;\u00a0<\/span>for instance,\u00a0<em>\u201cIn the past year, the HubSpot team has partnered with \u2026 \u201d<\/em><\/p>\n<p>Oh, and if you\u2019re sending along content from your company? Just insert the name into the description like so:\u00a0<em>\u201cI\u2019m linking to a HubSpot blog post on CRMs you may find helpful \u2026 &#8220;<\/em><\/p>\n<h3>3. \u201cDid you know \u2026 ?\u201d<\/h3>\n<p>Some reps attempt to create urgency by starting their emails with a rhetorical question, such as,\u00a0<em>\u201cDid you know most U.S. workers have an average of 199 unread emails in their inbox?\u201d<\/em>\u00a0(Yup,\u00a0<a rel=\"noopener\" href=\"https:\/\/www.workfront.com\/resources\/2017-2018-state-of-enterprise-work-report-u-s-edition\" target=\"_blank\">that\u2019s a true stat<\/a>.)<\/p>\n<p>I have bad news for anyone who believes prospects will read this line and think, &#8216;<i>No, I did not know that. Wow, I better drop everything and work with this salesperson!&#8217;<\/i><\/p>\n<p>The typical reaction is usually closer to: &#8216;<i>Ugh, if I wanted cheesy selling, I\u2019d go watch an infomercial. Delete.&#8217;<\/i><\/p>\n<p>You can definitely use intriguing stats to instill a sense of urgency, but dropping them in out of the blue won\u2019t get you a response. If you\u2019re going to start with a stat, make sure that you personalize it to the prospect\u2019s unique situation and weave it into your email naturally, like so:<\/p>\n<ul>\n<li><em>&#8220;Email marketers like yourself usually struggle to improve their open rates. After all, the average consumer has 300% more unread emails in their inbox than four years ago.<\/em><\/li>\n<li><em>&#8220;In the past year, I helped two other companies in autocare increase their email open rates by an average of 20% \u2026 &#8220;<\/em><\/li>\n<\/ul>\n<h3>4. \u201cCongrats on \u2026 \u201d<\/h3>\n<p>A trigger event &#8212; a relevant, recent occurrence that creates an opening for a sales opportunity &#8212; is a fantastic reason to contact a prospect and offer your help.<\/p>\n<p>But as CEO of CB Insights Anand Sanwal explains,\u00a0<a rel=\"noopener\" href=\"http:\/\/www.cbinsights.com\/blog\/cold-sales-emails\/\" target=\"_blank\">starting your email with a generic \u201cCongratulations\u201d<\/a>\u00a0is a major mistake.<\/p>\n<p>\u201cThis is a hollow, lazy opening,\u201d he writes. \u201cWhile I like being congratulated on things as much as the next guy or gal, this screams \u2018form letter.\u2019\u201d<\/p>\n<p>To make it clear you\u2019re not spraying and praying, get specific &#8212;\u00a0<i>really<\/i>specific &#8212; with your congratulations.<\/p>\n<p>For instance, instead of\u00a0<em>\u201cCongratulations on getting funded,\u201d<\/em>\u00a0you could write,\u00a0<em>\u201cJust read that you raised $1.5 million in Series A funding from Harold &amp; Bloom Investments &#8212; congratulations! Your plans for growth sound exciting, especially an expansion into the Midwest market.\u201d<\/em><\/p>\n<p>Bonus: That gives you the perfect segue into your next line:<\/p>\n<p><em>\u201cUsually, when companies move into new territories, they need to get boots on the ground as soon as possible \u2026 \u201d<\/em><\/p>\n<h3>5. \u201cI\u2019ve been thinking \u2026 \u201d<\/h3>\n<p>Your closest friends care about what you\u2019ve been thinking. Your prospects? They do not. So rather than starting off with\u00a0<em>\u201cI\u2019ve been thinking\u201d<\/em>&#8212; and immediately coming across as self-interested &#8212; simply invert the statement.<\/p>\n<p><strong>Wrong:\u00a0<\/strong><em>&#8220;<\/em><em>I\u2019ve been thinking about your recent acquisition of Darby Apparel, and \u2026 &#8220;<\/em><\/p>\n<p><strong>Right:\u00a0<\/strong><em>&#8220;Your acquisition of Darby Apparel on Friday got me thinking \u2026 &#8220;<\/em><\/p>\n<p>The second approach feels much less self-serving, simply because it starts by referencing the prospect (\u201cYour\u201d) rather than the rep (\u201cI\u2019ve\u201d).<\/p>\n<p>In fact, you should never begin an email by talking about yourself &#8212;\u00a0<a rel=\"noopener\" href=\"https:\/\/blog.hubspot.com\/sales\/huge-mistake-sales-emails\" target=\"_blank\">sales emails should be about prospects<\/a>. If you find yourself saying \u201cI,\u201d use this inversion trick.<\/p>\n<p>Let\u2019s say you wrote,\u00a0<em>\u201cI\u2019m also a member of the Dallas Entrepreneurs group on LinkedIn, and I saw you posted a question about Google AdWords.\u201d\u00a0<\/em>Flip this sentence so it reads:\u00a0<em>\u201cYou posted a great question about Google AdWords in the Dallas Entrepreneurs group on LinkedIn last week.\u201d<\/em><\/p>\n<p>Now the focus is firmly on the prospect.<\/p>\n<h3>6. &#8220;I hope you&#8217;re doing well &#8230; &#8220;<\/h3>\n<p>This line might seem fine on the surface &#8212; after all, who will be offended by the sentiment?<\/p>\n<p>But in sales, being bland is the kiss of death. Your prospect will probably stop reading before the end of the sentence, meaning they&#8217;ll never get to your thought-provoking question, unexpected insight, or offer to help with a relevant challenge.<\/p>\n<p>Instead of using this line, dive right into your message. Not only will you save precious space, but you&#8217;ll also have a far better shot of catching the buyer&#8217;s attention.<\/p>\n<p>And if you&#8217;re feeling like taking a risk? Try a bold opener such as,\u00a0<em>&#8220;I&#8217;m worried about your company&#8217;s [ability to do X, strategy for Y, response to Z].&#8221;<\/em>\u00a0If they&#8217;re not doing well, you have an opportunity to add a lot of value.<\/p>\n<h3>7. &#8220;Did you find what you were looking for?&#8221;<\/h3>\n<p>Sales reps sometimes use this line to follow up with inbound leads who downloaded a piece of content, watched a video, or visited a site page.<\/p>\n<p>The good thing about this line is that it&#8217;s timely. You&#8217;re reaching the buyer\u00a0right at the moment they&#8217;d like to be contacted by Sales.<\/p>\n<p>The bad thing about this line is that it&#8217;s vague and confusing. What does &#8220;find what you&#8217;re looking for&#8221; mean, anyway?<\/p>\n<p>Get specific so your buyer knows exactly which opportunity or pain point you&#8217;re referring to.<\/p>\n<p>Here are some sample lines:<\/p>\n<ul>\n<li><em>&#8220;Did our pricing page have all the details you need?&#8221;<\/em><\/li>\n<li><em>&#8220;Do you feel ready to start a Facebook ad campaign after watching our training video?&#8221;<\/em><\/li>\n<li><em>&#8220;Can I answer any questions about the feedback our job description analyzer gave you?&#8221;<\/em><\/li>\n<\/ul>\n<p>The more granular you get, the easier it will be to kick off a productive conversation.<\/p>\n<p>Forging a good first impression with a new prospect can be tricky &#8212; but with these five openers out of the way, you\u2019ll have a better shot. Sometimes, what you don\u2019t say matters as much as what you do.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>By Aja Frost | Source HubSpot Whether you\u2019re at a networking event, a party, a conference, or an office function, walking up to a stranger and introducing yourself can be terrifying. I don\u2019t know about you, but I never stroll over without a detailed plan of what I\u2019ll say and how I\u2019ll say it.\u00a0After all, [&hellip;]<\/p>\n","protected":false},"author":14503,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4,47],"tags":[],"_links":{"self":[{"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/posts\/10701"}],"collection":[{"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/users\/14503"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/comments?post=10701"}],"version-history":[{"count":3,"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/posts\/10701\/revisions"}],"predecessor-version":[{"id":10705,"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/posts\/10701\/revisions\/10705"}],"wp:attachment":[{"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/media?parent=10701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/categories?post=10701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.virtuance.com\/member\/wp-json\/wp\/v2\/tags?post=10701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}